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Many businesses are discovering that superior products alone do not provide the edge they are looking for...
A focus on service excellence will also not do the trick...

Consulta Research consistently provides advanced Customer Experience Measures (CxM) for many corporate and medium sized companies. Now the circle is completed with the introduction of Consulta ClientX who offers revolutionary Customer Experience Management solutions. Consulta ClientX is on a pursuit towards perfecting the implementation of Customer Experience Management as the ultimate vehicle for business growth.

Businesses are increasingly facing the reality and challenge that superior products alone will not ensure the differential in the market they are aiming to achieve. A shift in focus to customer service even with an emphasis on service excellence, customer satisfaction and customer relationship management may also fall short in rendering the desired results. Unpacking CUSTOMER EXPERIENCE and managing all its intricacies is currently accepted as the most effective way to turn customers into advocates of your brand.

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Customer Experience Management Strategy (CEMS)

What happens between the business and the customer is the impersonation of almost all aspects of the business’ overall strategy. Exceptional Customer Experience can only be achieved if the client is at the core of the business strategy. ClientX facilitates the development of a Customer Experience Management Strategy. The first step is the Consulta ClientX Strategy Audit.

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Customer Experience Implementation (CEI)

No strategy is ever effective if it is not implemented. ClientX masters the art of action with its very practical approach to CEMS implementation. The implementation of the customer experience management strategy:

is built on sound psychological principles in order to create a custom made and personalised implementation plan
achieves buy-in from all the relevant stakeholders,
includes an effective viral campaign to establish awareness,
enhances the skillset of all change agents
has a built-in evaluation to guarantee the effectiveness of the process.

The entire process is built on a philosophy of Continuous Facilitation, Implementation Coaching and Companionship.

Value Added Services

Customer Experience Management Certification

Obtain Customer Experience Management Certification from the University of Pretoria